These terms apply to your use of airfiesta.com and to bookings made through AirFiesta, a unit of Airline Reservations Desk LLC ("AirFiesta", "we", "us"). Please read them before booking.
1. Our role as a travel agent
AirFiesta is an independent travel agency. We arrange travel on your behalf with airlines, hotels, cruise lines and other suppliers. We are not an airline and do not operate flights. Your contract for the travel itself is with the supplier, and their conditions of carriage and fare rules apply in addition to these terms.
2. Quotes and prices
Quotes are based on availability and prices at the time we send them and are not guaranteed until your booking is confirmed and paid. Prices can change quickly. Every fare, supplier fee and AirFiesta service fee is shown to you before you pay.
3. Booking and payment
- A booking is confirmed only when you have approved the itinerary, paid, and received written confirmation from us.
- You must check that all names match your passport or ID and that dates and routes are correct. Please tell us about any error straight away.
- We take payment only through [PAYMENT METHODS, e.g. secure payment link or card payment on a recorded call]. We never ask for card details by WhatsApp, text or email.
4. Our service fees
For changes to bookings made through AirFiesta, our service fee is US$10 per passenger, in addition to any airline fee or fare difference. [Add any booking or other service fees you charge.] Our fees are shown before you pay.
5. Changes and cancellations
Changes, cancellations and refunds depend on the supplier's rules for your fare. See our Cancellation & refund policy. If you booked directly with an airline or another agency, we cannot change that booking; please contact them.
6. Passports, visas and health
You are responsible for holding a valid passport, visas, transit permits, travel authorisations and any health documents required for your journey. We can point you to official sources but cannot guarantee entry to any country.
7. Travel insurance
We strongly recommend comprehensive travel insurance from the time you book.
8. Schedule changes and disruption
Suppliers may change schedules, aircraft or seats. We'll pass on changes we're notified of and help you with options for bookings made through AirFiesta. Your rights, such as refunds or compensation under US DOT rules or EU261/UK261, are against the operating airline.
9. Our responsibility
We are responsible for arranging your booking with reasonable care and skill. We are not responsible for the acts or omissions of suppliers, or for events outside our control. Nothing in these terms limits liability that cannot be limited by law, or your rights under applicable consumer protection law.
10. Website information and disclaimer
Our travel guides are general information based on suppliers' published rules and are reviewed regularly, but rules change often. The supplier's own conditions always take priority. Airline names and trademarks belong to their owners and are used only to describe the flights we sell and service; AirFiesta is not affiliated with, endorsed by or connected to any airline.
11. Using our website
You may use our website for personal, lawful purposes. Content on this site belongs to AirFiesta unless stated otherwise and may not be copied for commercial use without permission.
12. Complaints
Please email support@airfiesta.com with your booking reference. We aim to acknowledge complaints within 2 business days and respond fully within 14 days.
13. Governing law
These terms are governed by the laws of [GOVERNING LAW, e.g. the State of Wyoming, USA], without affecting any mandatory consumer rights you have in your country of residence.
14. Contact
AirFiesta, a unit of Airline Reservations Desk LLC. Email: support@airfiesta.com. Phone: +1 (484) 298-9807.