Starlux Airlines Flight Change Policy

Your complete guide to rescheduling flights, understanding change fees, and flexible booking options with Taiwan's premium airline

How to Change STARLUX Flight

STARLUX Flight Change Rules

Understanding Your Fare Type

STARLUX offers different levels of flexibility depending on which ticket you purchased:

Fare Type Change Fee Cancellation Same-Day Changes
Business Class Free Full refund Free
Premium Economy $50-$100 Credit minus fee $50
Economy Standard $100-$200 Credit minus $200 $75
Economy Discount Not allowed No refund Not allowed

Good to know: Even if your fare normally doesn't allow changes, STARLUX may make exceptions for medical emergencies or military orders with proper documentation.

24-Hour Flexible Booking Window

STARLUX follows global aviation standards by offering:

  • ✅ Free changes within 24 hours of booking
  • ✅ Applies to all fare types including non-refundable tickets
  • ✅ Must be at least 7 days before departure
  • ✅ Full refunds to original payment method

Pro Tip: This is separate from the airline's general change policy and can be used even on otherwise non-changeable fares.

How to Change Your STARLUX Flight

1 Online Changes

Best for: Simple changes, avoiding service fees

  1. Visit starlux-airlines.com
  2. Click "Manage My Booking"
  3. Enter booking reference & last name
  4. Select "Change Flight"
  5. Choose new dates/times from available options
  6. Pay any applicable fees/differences
  7. Receive confirmation email with new e-ticket

Available until: 2 hours before departure

2 Phone Changes

Best for: Complex itineraries, using credits

  • Call STARLUX customer service:
    • Taiwan: +886-2-2568-2658
    • USA: +1-855-884-5522
    • UK: +44-20-3514-3977
  • Have ready:
    • Booking reference
    • Passport details
    • Payment card used
  • Service fee: $25 (waived for Business Class)

Available: 24/7 in multiple languages

3 Airport Changes

Best for: Last-minute emergencies

  • Visit any STARLUX ticket counter
  • Available until 1 hour before departure
  • Must present:
    • Original boarding pass
    • Passport/ID
    • Payment method
  • Higher fees may apply

Note: Same-day changes subject to availability

Traveler's Tip: The STARLUX mobile app (iOS/Android) offers the same change functionality as their website and can be more convenient when traveling.

STARLUX Flight Change & Rebooking FAQs

How many times can I change my STARLUX flight? +

STARLUX allows unlimited changes for Business Class tickets. For other fares:

  • Premium Economy: Up to 3 changes (first change free within 24 hours)
  • Economy Standard: 2 changes permitted
  • Economy Discount: No changes allowed (except under special circumstances)

Each change after these limits requires purchasing a new ticket.

What exactly happens if I miss my STARLUX flight (no-show)? +

STARLUX's no-show consequences depend on your fare type:

Fare Type First No-Show Subsequent No-Shows
Business Class Free rebooking ($50 fee if same-day) $100 rebooking fee
Premium Economy 50% credit of ticket value 25% credit of ticket value
Economy Standard $200 rebooking fee + fare difference Must purchase new ticket
Economy Discount Ticket forfeited N/A

Important: Always call STARLUX before departure if you can't make your flight - this gives you more options than a pure no-show.

How does STARLUX rebooking work after flight cancellations? +

When STARLUX cancels your flight, you have three options:

  1. Automatic Rebooking: STARLUX will put you on the next available flight (you'll receive new e-ticket via email)
  2. Self-Service Rebooking: Log in to "Manage Booking" to choose alternative flights up to 7 days before/after original date
  3. Full Refund: Request refund to original payment method (processed in 7-10 business days)

All options are available regardless of your original fare type when the cancellation is STARLUX's decision.

Can I reschedule my STARLUX flight to a completely different destination? +

STARLUX permits destination changes under these conditions:

  • Same Region: Free for Business Class, $100 fee for others (e.g., changing Taipei→Tokyo to Taipei→Osaka)
  • Different Region: Pay fare difference + $200 change fee (e.g., Asia→North America)
  • Restrictions: Must maintain same cabin class and keep at least one original city (departure or arrival)

Destination changes can only be made by calling STARLUX customer service, not online.

What's the cheapest way to change a STARLUX flight? +

To minimize change costs:

  1. Change within 24 hours: Free for all fare types
  2. Modify online: Avoids $25 phone service fee
  3. Choose off-peak dates: Smaller fare differences
  4. Wait for schedule changes: If STARLUX adjusts your flight >60 minutes, you get free changes
  5. Upgrade instead: Sometimes changing to Premium Economy costs less than Standard Economy change fees
If I miss my outbound flight, is my return flight automatically cancelled? +

STARLUX's policy depends on fare type:

  • Business/Premium Economy: Return flight remains active (can be used separately)
  • Economy Standard: Return flight cancelled unless you contact STARLUX within 24 hours of missed flight
  • Economy Discount: Entire itinerary automatically cancelled upon no-show

Pro Tip: Even if you miss your outbound flight, immediately call STARLUX to protect your return flight - they may make exceptions if you have a good reason.

How does rebooking work for connecting flights if I miss my connection? +

For missed connections due to STARLUX delays:

  • Automatic rebooking on next available connection
  • Complimentary hotel if overnight stay required
  • Meal vouchers for delays >4 hours

For self-caused missed connections (e.g., arriving late at airport):

  • $75 rebooking fee for Business/Premium Economy
  • $150 fee for Economy fares
  • Subject to seat availability
How far in advance can I reschedule my STARLUX flight? +

STARLUX allows rescheduling up to:

  • 330 days in advance: For new bookings made directly with STARLUX
  • Existing bookings: Up to original ticket expiration (typically 1 year from purchase)
  • Minimum: 2 hours before departure for online changes, 1 hour for airport changes

There's no maximum limit as long as your ticket remains valid.

What documents do I need to change a STARLUX flight? +

Required documents vary by change type:

Change Type Documents Needed
Standard Change Booking reference, Passenger last name
Medical Change Doctor's certificate (within 7 days of flight)
Bereavement Change Death certificate + relationship proof
Military Change Official deployment orders
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