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Icelandair Flight Change & Cancellation Policy 2025 Updated

Complete guide to Icelandair's flight change rules, cancellation fees, and step-by-step modification process. Learn how to change your Icelandair flight online or by phone.

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Icelandair Flight Change Policy Overview Updated

24-Hour Risk-Free Cancellation

  • Free cancellation within 24 hours of booking if made at least 7 days before departure
  • Full refund to original form of payment
  • Applies to all fare types including non-refundable tickets

Icelandair Fare Types and Change Rules

  • Saga Premium: Free unlimited changes and cancellations
  • Flex: $50 change fee, refundable for travel credit
  • Standard: $150 change fee, non-refundable
  • Light: $250 change fee, no refunds allowed

Pro Tip: Icelandair allows free date changes if your flight schedule changes by more than 30 minutes. You may also be eligible for a full refund if the schedule change is more than 2 hours.

Icelandair Cancellation Policy and Fees

Refund Policy by Fare Type

  • Saga Premium: Full refund to original payment method
  • Flex: Refund as travel credit minus $50 fee
  • Standard: No refunds, but can change for $150 fee
  • Light: No refunds or changes allowed (except within 24-hour window)

Refund Processing Times

  • Credit card refunds: 7-10 business days
  • Debit card refunds: 10-14 business days
  • Bank transfers: Up to 20 business days
  • Travel credits: Immediate upon cancellation

How to Change or Cancel Your Icelandair Flight

Online Flight Change Process

  1. Visit Icelandair's official website
  2. Click on "Manage Booking" at the top of the page
  3. Enter your 6-character booking reference and last name
  4. Select "Change Flight" from the options
  5. Choose your new flight dates/times
  6. Pay any applicable change fees (varies by fare type)
  7. Receive confirmation email with updated itinerary

Phone Support for Flight Changes

  1. Call Icelandair customer service at +1-800-223-5500 (US) or +354 50 50 100 (International)
  2. Have your booking reference and payment card ready
  3. Request agent assistance with flight changes
  4. Customer service will inform you of any fees
  5. Make payment over the phone if required
  6. Wait for confirmation email with updated details

Phone Support Hours: 24/7 availability in English and Icelandic

Icelandair's COVID-19 Flexible Booking Policy

Special Flexibility Options

  • Waived change fees for flights affected by COVID-19 travel restrictions
  • Extended validity for travel credits (up to 24 months from original booking date)
  • Free changes if you test positive for COVID-19 before travel (with documentation)
  • Special refund options for flights cancelled by Icelandair due to pandemic

Current Policy (2023): Icelandair has resumed normal change fees for most fares, but continues to offer flexibility for flights affected by government travel restrictions. Always check the Icelandair travel alerts page for the latest updates.

Frequently Asked Questions About Icelandair Flight Changes

Can I change my Icelandair flight for free? +

Free changes are only available within 24 hours of booking (if made at least 7 days before departure) or if you've purchased a Saga Premium or Flex fare. Otherwise, change fees apply based on your fare type:

  • Saga Premium: Free changes
  • Flex: $50 change fee
  • Standard: $150 change fee
  • Light: $250 change fee
How long does it take to get a refund from Icelandair? +

Refund processing times vary by payment method:

  • Credit cards: 7-10 business days
  • Debit cards: 10-14 business days
  • Bank transfers: Up to 20 business days

The time it appears on your statement depends on your bank's processing time after Icelandair initiates the refund.

What happens if Icelandair cancels my flight? +

If Icelandair cancels your flight, you have several options:

  1. Request a full refund to your original payment method
  2. Rebook on the next available flight at no additional cost
  3. Choose alternative travel dates within 12 months
  4. For EU flights cancelled within 14 days of departure, you may be eligible for compensation of €250-€600 under EC 261 regulations
Can I transfer my Icelandair ticket to someone else? +

Icelandair tickets are generally non-transferable. The name on the ticket must match the passenger's ID. However, you have these options:

  • Cancel your ticket (subject to fees) and have the new passenger book a new ticket
  • For Saga Premium fares, name changes may be possible for a $100 fee
  • Consider purchasing Icelandair's "Gift Ticket" option when booking if you're buying for someone else
What is Icelandair's no-show policy? +

Icelandair's no-show policy varies by fare type:

  • Saga Premium/Flex: If you miss your flight without prior cancellation, you may use the ticket value as credit minus a $100 no-show fee
  • Standard/Light: No-shows typically forfeit the entire ticket value with no credit or refund
  • Connecting flights: Missing any segment may automatically cancel remaining flights

Always contact Icelandair before your flight if you know you won't be able to travel.